Shipping policy
Last Updated: July 14, 2026
Thank you for choosing KYDEN Supply.
This Shipping Policy explains how orders are processed, shipped, and delivered. By placing an order with KYDEN Supply, you acknowledge and agree to the terms below.
Shipping Locations
KYDEN Supply currently ships only within the United States.
At this time, we do not ship internationally.
Order Processing
Orders are typically processed within 1–2 business days after payment has been successfully received.
Orders are processed Monday through Friday, excluding weekends and U.S. holidays.
Please note that processing time is separate from shipping transit time.
During periods of high order volume, severe weather, carrier delays, or other unforeseen circumstances, processing times may be extended.
Shipping Methods
Available shipping methods and estimated delivery times are displayed during checkout.
Delivery estimates are provided by the shipping carrier and are not guaranteed.
Once an order has been transferred to the carrier, shipping delays are outside the control of KYDEN Supply.
Free Shipping
Orders totaling $200 USD or more (before taxes and after discounts) qualify for free standard shipping within the United States.
KYDEN Supply reserves the right to modify or discontinue promotional shipping offers at any time.
Order Tracking
Once your order has shipped, you will receive an email containing your tracking information.
Please allow up to 24 hours for carrier tracking information to become active.
Shipping Address Accuracy
Customers are responsible for providing a complete and accurate shipping address at checkout.
KYDEN Supply is not responsible for delays, additional shipping charges, or lost packages resulting from:
- Incorrect shipping addresses
- Incomplete addresses
- Undeliverable addresses
- Packages refused by the recipient
If an order has not yet shipped, please contact support@kydensupply.com immediately to request an address correction.
Once an order has shipped, we may be unable to make changes.
Lost, Delayed, or Stolen Packages
Once an order has been accepted by the shipping carrier, responsibility for delivery transfers to the carrier.
If your tracking information has not updated for more than three business days, please contact us and we will gladly assist in working with the carrier.
If tracking shows that your package has been delivered but you cannot locate it, we recommend:
- Checking around the delivery location
- Asking household members or neighbors
- Contacting the shipping carrier directly
If your package remains missing, please contact support@kydensupply.com.
While we will make reasonable efforts to assist with carrier investigations, KYDEN Supply cannot guarantee reimbursement for packages confirmed as delivered by the carrier.
Damaged Shipments
Please inspect your order immediately upon delivery.
If your shipment arrives damaged, notify us within 48 hours by emailing:
Please include:
- Your order number
- Clear photographs of the shipping box
- The shipping label
- The damaged product
- A brief description of the issue
Failure to report shipping damage within 48 hours may affect our ability to resolve your claim.
Incorrect or Missing Items
If you receive an incorrect item or believe an item is missing from your shipment, please contact support@kydensupply.com within 48 hours of delivery.
Please include:
- Your order number
- Photographs of all products received
- Photographs of the shipping label
- A description of the issue
We will investigate and provide an appropriate resolution if an error occurred.
Weather and Carrier Delays
Delivery times may occasionally be affected by:
- Severe weather
- Natural disasters
- Carrier service interruptions
- Holidays
- Other events beyond our control
KYDEN Supply is not responsible for shipping delays caused by the carrier after the package has been accepted for shipment.
Research Products
All products sold by KYDEN Supply are intended exclusively for laboratory research purposes.
Products should be inspected promptly upon arrival and stored according to appropriate laboratory practices.
Questions
If you have any questions regarding shipping, please contact:
Customer Support